Terms & Conditions


Website Usage

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern our relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Privacy Policy

We have a responsibility to protect and respect your privacy and look after your personal data.

Data protection laws state that we are only able to process personal data if we have valid reasons to do so. The reasons we process your personal data include (but are not limited to) your consent, performance of a contract, billing and to contact you.

We receive information about you from you when you use our website, complete our online forms, if you contact us by phone or email. The personal data that we may collect includes your name, address, telephone numbers, email address and medical information necessary for your application. We also retain records of your queries and correspondence in the event you contact us.

What we do with the information we gather.

We use information about you in the following ways:

  • To process orders that you have submitted to us,
  • To review and assess your medical data,
  • To provide you with products and services,
  • To comply with our contractual obligations we have with you,
  • To provide customer care including responding to your requests if you contact us with a query,
  • To inform you of service and price changes,

Keeping your personal data:

  • We will keep your personal data for the duration of the period you are a customer,
  • We will retain your data only for as long as necessary in accordance with applicable laws,
  • On the closure of your account we may keep your data for up to 7 years for research or statistical purposes,
  • We assure you that your data shall only be used for these purposes,
  • For the avoidance of doubt, we do not and never shall share or sell your data to third party companies,

Controlling your personal information:

  • You must maintain the accuracy of your information and ensure all of your details are correct,
  • You can do this by updating your personal details within your own log in area,
  • You have the right to object to our use of your personal data, or ask us to delete, remove or stop using it if there is no need for us to keep it. This is known as your right to erasure.
  • Please do inform us if you think we are retaining or using your personal data incorrectly. Email certificates@cyclosportmedicalcertificates.co.uk

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. You may request details of personal information which we hold about you under Data Protection requirements. If you would like a copy of the information held on you please contact us.


Disclaimer

Physical exercise has undisputed health benefits and should be encouraged for everyone.

Very many medical conditions are improved by physical exercise and in general it should not be considered dangerous. Common sense regarding personal safety should be applied to any planned activity, including physical exercise. Participants need to understand their own physical limitations and be prepared to stop exercising if they feel ill or are beyond their natural exercise capacity. All athletes should train properly and take efforts to manage any co-existing conditions according to standard medical advice.

The incidence of serious medical problems arising as a consequence of physical exercise is very low, and predicting rare events is intrinsically difficult. Our doctors make a judgement to issue your certificate on the basis of you having declared no medical contraindication to participating in the proposed event. This judgement relies on the balance of probability and on the assumption that the information you have provided is factually correct.

Our certificates are simply intended to satisfy the entry criteria for certain sporting events. They are not a guarantee against adverse events during exercise. They are not an insurance policy. They are not valid as medical indemnity.

 

Frequently Asked Questions


"What if my event requires full diagnostic testing?"

We are unable to perform such tests as ECG, urine analysis and spirometry tests online. We recommend that you make an appointment with a sports specialist for a face to face review.

"How long will it take?"

Please allow up to 2 working days during busy periods, but we aim to supply certificates within 24 hours.

"What if the Doctor needs to ask me more questions?"

If the Doctor needs to ask you further questions before they issue the certificate, they will contact you by e-mail or telephone.

"Do I have to pay if the Doctor can't issue a certificate?"

No you don't. If the Doctor feels you are not fit enough for the event, they will notify you via e-mail and you will not be charged for the service.

"What if I lose my password?"

You can request your password to be reset.

"What if I want to talk to a Doctor?"

Use the contact form above, and we can organise this for you.

1

Complete the online Health Screening Form

2

Pay the £65.00 fee securely via PayPal*

3

Doctors will assess if you are fit for your chosen event/s

4

Doctors send your certificate via e-mail

* All major debit/credit cards accepted. PayPal account not required.